Claims
The claims process explained
Our carrier partners have assembled compassionate and efficient claims teams ready to help you navigate the claims process after disaster strikes. Regardless of the severity of your claim, they will assist you from start to finish. The goal of our partners is to make the claims experience as stress-free as possible, so you can focus on what matters – recovering and moving forward.
Filing your claim is easy
How to file a claim
Click on your insurance carriers logo to file a claim online.
A leading provider of insurance solutions, and a trusted choice for Florida homeowners since 2005. Known for its fast, fair, and friendly claims service, Florida Peninsula Insurance Company delivers the most comprehensive and tailored coverage options homeowners need.
Standing out amongst its peers, for top-tier homeowners insurance coverage with competitive rates and an innovative approach; Edison's in-depth local expertise and commitment to personal service ensures its policyholders enjoy robust coverage unique to their needs.
As a premier member-owned insurance provider, Ovation Home is a reciprocal insurance exchange, where policyholders / subscribers aren’t just insured – they’re invested.
The road to recovery
When to submit a claim
Should you experience significant damage exceeding your deductible – or if there is potential liability involved, which could lead to further financial implications, then a claim should be reported. Assess the situation carefully and consult your insurance agent to ensure filing a claim is in your best interest.
Claims Expectations
Our years of experience providing homeowners insurance claims services has taught us how stressful a loss can be to you and your family - but it doesn't have to be. Knowing the general steps of the claims process will provide you with the reassurance you'll be back to the place you were before the loss quickly.
Once you report your claim, a claim number and an adjuster will be assigned. Note: Should you require emergency mitigation services, request a list of preferred vendors from your carrier at the time of reporting.
Your adjuster will contact you within 24-48 hours to schedule an inspection at a mutually convenient date and time. Note: Photos and measurements of the damage to your home will be obtained during inspection.
Inspection results are reviewed by your carrier's team of claims professionals and estimates are gathered.
A final review of your claim is completed and submitted for processing.
A claim representative will contact you to discuss the outcome of your claim. Documents detailing the coverage determination will be sent.
Preferred Vendors
Rebuilding your most valuable asset – your home – requires trust and reliability. If you need water mitigation, roof tarping, tree removal, or boarding services, please reach out to one of our handpicked vendors.
Why Windward is unmatched.
Our Results
A superior customer experience is just one service we provide for our carrier partners.
98%
average quality and satisfaction score.
24 Hours
To schedule an inspection and begin the claims process.
30 Seconds
to receive a response when using the carrier's chat feature.
30 Days
is the average time to complete the claims process.
Everything you need to know in one place
Resources
Find our favorite tools and tips, blogs, and videos to help you stay informed about insurance and all things related.
Blogs
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Videos
Informational and educational videos to provide insurance information you need to know.
Tips and Tools
Guides, manuals, checklists, etc. to mitigate and prepare for whatever comes your way.
Contact Us
Insuring your home is one of the most important decisions you may make. Visit our carrier partner's pages to learn more about how they can meet your individual homeowners insurance needs and easily get a quote. Select one of our carrier partners below or call your agent today.
